E-Customer Service Agent (Work from Home) 283 views0 applications

Looking for work-life balance?

Do you want to avoid traffic jams and work in a comfortable environment?

Help us by making a difference and enriching our customer’s experience during stressful moving times. With over 16,000 locations around the nation, we are looking for exciting, self-motivated and enthusiastic Customer Service Agents to assist our customers with rental equipment issues.

Enjoy working from the comfort of your home office! No selling required!

This job might be for you if:

You enjoy helping people during stressful times

You thrive in a fast paced virtual environment with a focus on quality and attention to detail

You are enthusiastic and empathetic and love creating an enjoyable experience

You live for a challenge, are goal oriented, be willing to learn different systems, and easily navigate between multiple screens

You communicate efficiently through Instant Messenger

You can work independently delivering practical solutions and you thrive in a collaborative team environment

You have the perfect home-office free of distractions and background noise

You like U.S. geography and finding different locations on the map

You are willing to commit to our successful 4 week remote training

Join our team today and embark on your home career with ample room for growth and exciting opportunities!

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This is a moonlighter position, must be available to work at least 32 + hours a week. Ideal candidates will have an open availablity.

(32 hour availability does not mean you will work 32 hours a week)

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Requirements:

Experience in Windows-based computer programs with excellent navigational skills is preferred

At least 6 months of customer service experience is preferred

Must be motivated with strong work ethic

Excellent communication and customer service skills

This is a work from home (WFH) position, when you telecommute from home you must have:

High-speed internet – Download and upload of 2MB or higher and ping speed below 70ms

Processor – 1 GHz Intel Pentium P4 processor or better

Memory – minimum of 2 GB of RAM Memory

You must be able to download software, a VOIP (Voice over Internet Protocol) phone system will be used, a landline or cell phone is NOT needed for this position.

Broadband or High Speed Internet is required. (must be hardwired). Cricket, Air card, satellite or other non-wired ISP connections are not allowed

Operating System – Windows 7, Windows 8 or Windows 10

Browser – Internet Explorer or Chrome 

5GB hard disc space available or greater

Network card

Anti-virus software (AVG – free recommended version / * Avas, Comodo, McAfee, Microsoft Security Essentials II and Kaspersky are not compatible.)

USB Headset with noise-cancelling – a headset that plugs into your computer for use during calls. Your computer needs to be physically connected to the modem by a cable.

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Education/Training:

The competition for this role is fierce, 100% commitment during training is required for a successful career with U-Haul.

Paid 4 week training from home

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Work Environment:

This is a work at home position that requires a quiet, private, work area, and an individual who is self-motivated and able to work independently.

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Work Status:

Moonlighter

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Hours Needed:

(These hours may change based on business needs)

  • Sun – 7am to 5pm
  • Mon – 6am to 6pm
  • Tue – 6am to 6pm
  • Wed – 6am to 6pm
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  • Thu – 6am to 6pm
  • Fri – 8am to 6pm
  • Sat – 6am to 6pm
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Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
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